Source 1 Solutions

Job description

Contract with Source 1 Solutions

Schedule:

Part time, during business hours with ONE weekend day to be worked, with exact schedule to be determined with facility Scope of work to be performed:

Job Overview
We are seeking a skilled and motivated Desktop Support Technician II to join our IT team. In this role, you will be responsible for providing exceptional technical support to end-users, ensuring that all desktop systems and applications run smoothly. You will troubleshoot hardware and software issues, assist with network administration, and contribute to the overall efficiency of our IT operations.

Duties

  • Essential IT Functions:
  • Provide technical support for networking technologies for administrating and managing the setup, maintenance, repairing work of network servers and system components. Resolve and troubleshoot any malfunctions involved with networks or network components.
  • Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specific specifications.
  • Design, document, test, create or modify computer programs related to machine operating systems.
  • Developing and/or implementing the efficient and cost-effective software solutions for a particular problem.
  • Preparing manuals and user guide for training purposes and for the use of users.
  • Troubleshooting day-to-day problems with software and hardware and fixing them in a timely manner for multiple locations.
  • Recommending the need for new software and hardware systems to the management. Works with UHS-BH Corp IT with research, bids and purchase orders.
  • Upgrading the software solutions as well as the hardware systems to solve the problems as and when they arise.
  • Maintaining, monitoring and coordinating the use and installation of software and hardware components according to company policy.
  • Updating their knowledge about the latest programming techniques and technologies.
  • Continuously working toward improving the performance of the systems.
  • Working closely with the management and other teams in achieving the organizational goal.
  • Serves as the facility liaison with Corporate IT.
  • Provides PC network support for the user.
  • Functions as a help desk for facility.
  • Install and troubleshoot PC equipment.
  • Resolves users' software related issues within scope of assigned security protocol as authorized by BH- CORP-IT.
  • Maintains software/hardware inventories.
  • Documents all PC systems and software.
  • Participates in monthly IT Webinars.
  • Assists with special projects.
  • Performs routine maintenance on PC equipment.
  • Provides first level of support for phone systems.
  • Provides first level of support for closed circuit television systems.

Settings: Behavoiral Hospital

Join us as we strive to deliver top-notch IT support while fostering a collaborative work environment. Your expertise will play a vital role in enhancing our technology services.

Job Types: Part-time, Contract

Pay: $27.85 - $30.28 per hour

Expected hours: 15 – 25 per week

Schedule: part-time

  • Every weekend
  • Monday to Friday

Experience:

  • Customer support: 1 year (Preferred)
  • iOS: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Ability to Commute:

  • Washington, DC 20016 (Required)

Ability to Relocate:

  • Washington, DC 20016: Relocate before starting work (Required)

Work Location: In person

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